A developer went viral for reconfiguring Chipotle’s customer support bot into a coding assistant, and providing the playbook for others to do the same to other chatbots.

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

About half of U.S. adults use AI chatbots, and 60% read AI Overviews, but more predict AI will hurt society than help it.

Katelyn is a reporter with CNET covering artificial intelligence, including chatbots, image and video generators. Her work explores how new AI technology is infiltrating our lives, shaping the content ...

More Americans are using chatbots, and some are adopting AI summaries and smart speakers. But views about AI and how fast ...