Ideally, customer service should inspire us. We feel so much better when we receive good, professional, and caring service. Why shouldn't your customers feel those same emotions? Think about the last ...

You may have heard customer service and marketing experts say people will pay more for good service. And maybe you asked yourself, “Is customer service more important than price?” I surveyed more than ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

This article is part of our new editorial package, The Future of Shopping, in which we predict how the retail landscape will be shaped over the next decade. Click here to read more. Piles of unfolded ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Why do we tip—even when we know we’ll never see the server again? New research suggests it’s not just about rewarding good service, but about social pressure. Some people tip out of genuine ...